Institute of Skills and Training Australia have the following qualifications on scope to deliver to our clients interested in pursuing a career in Community Services.


Certificate III in Individual Support

 The Certificate III in Individual Support reflects the role of workers in the community and/or residential setting who follow an individualised plan to provide person-centred support to people who may require support due to ageing, disability or some other reason. Work involves using discretion and judgement in relation to individual support as well as taking responsibility for own outputs. Workers have a range of factual, technical and procedural knowledge, as well as some theoretical knowledge of the concepts and practices required to provide person-centred support.

Workers will be expected to perform a range of tasks which may include:

  • following care plans to provide care to clients,  assisting  with personal care (showering, bathing, shaving,  toileting, oral hygiene, dressing),
  • assisting with meals and feeding,
  • assisting clients to move around,
  • assisting with lifting and turning clients who are immobile or confined to bed and communicating with families.

Work Placement Requirements

To achieve this qualification, it is a requirement that students complete 120 hours of work placement. In addition, the work placement must be completed in a community service organisation.

You must have a police check and completed First Aid before commencing work placement.

Course Outline

You are required  to complete 15 units  of competency for this course:
*Units are subject to change 

Unit Code Unit Name Unit Type
CHCCCS031 Provide individualised support Core
CHCCCS038  Facilitate the empowerment of people receiving support Core
CHCCCS040 Support independence and wellbeing Core

Recognise healthy body systems


Communicate and work in health or community services


Work with diverse people


Work legally and ethically

HLTINF006 Apply basic principles and practices of infection prevention and control Core

Follow safe work practices for direct client care


Provide support to people living with dementia              


Work effectively in aged care

CHCPAL003  Deliver care services using a palliative approach      Elective/A
CHCCCS017 Provide loss and grief support                    Elective/C
CHCCCS036 Support relationships with carer and family Elective/C
HLTAID011 Provide First Aid Elective/C
Entry Requirements

There are no entry requirements for this qualification. However, students will need appropriate language, literacy and numeracy skills to complete the training and assessment requirements.

Recognition of Prior Learning

RPL is an assessment process that involves assessment of an individual’s relevant prior learning (including formal, informal and non-formal learning) to determine the credit outcomes of an individual application for credit. We will work with students to identify any relevant existing skills and knowledge they may have to determine their eligibility for recognition for any components of the qualification which may save time and avoid unnecessary duplication of training.  

Career Pathways
  • In-home Respite Worker
  • Community Care Worker
  • Care Worker
  • Home Care Assistant
  • Residential Support Worker
  • Field Officer (Community Services)
  • Nurse’s Aide
  • Disability Service Officer
  • Community House Worker
  • Residential Care Worker
  • Senior Personal Care Assistant
  • Family Support Worker

$3,400 (this includes a $200 non-refundable enrolment fee)

Payment plans may be available – Please contact

Unique Student Identifier

From 1 January 2015, all students participating in Nationally Recognised Training in Australia will need to have a Unique Student Identifier, or USI. This includes students completing an apprenticeship, skill set, and certificate or diploma course. A USI gives you access to your online USI account and will contain all of your nationally recognised training records and results from 1 January 2015 onwards. Your results will be available in your USI account.  

When applying for a job or enrolling in further study, you will often need to provide your training records and results. One of the main benefits of the USI is that you will have easy access to your training records and results throughout your life.

It is free and easy for you to create your own USI online at Your local Customer Service office can also provide further information and assistance. For assistance please call us on our admin desk line 04 2660 3503/02 8872 8903.

Institute of Skills and Training Australia  is a Recognised Training Organisation that issues nationally recognised qualifications and statements of attainment. RTO code: 0381