Your privacy is important to us
Purpose
ISTA is committed to privacy protection and compliance with applicable privacy laws and standards, and will manage personal information in an open and transparent way.
ISTA will fulfil its obligations under the Privacy Act of 1988 (including the Amendment (Enhancing Privacy Protection) Act 2012(Cth), by complying with the Australian Privacy Principles (APPs). The APPs detail how organisations should collect, update, use, keep secure or where necessary disclose and give access to personal information, as well as how complaints should be handled and how, in some circumstances, anonymity can be maintained.
Scope
This privacy policy applies to all the activities of ISTA.
Protection of your Privacy
ISTA respects your privacy and the protection of personal information provided by our employees and clients in accordance with the Privacy Act 1988 (Cth). This privacy policy explains how we collect, store, maintain, use and disclose your personal information within the business.
What personal information does ISTA collect?
‘Personal information’ is information or an opinion, in any form (whether true or not), about an identified individual or an individual who is reasonably identifiable.
The kind of personal information we collect and hold regarding our employees and clients will depend on the circumstances. The personal information ISTA collects may include (but not limited to): name, date of birth, indigenous status, residential and postal address, contact details, qualifications, work history, skills, resume, salary/benefit information, driver’s licence, police clearance certificates, copies of relevant licences or certificates & citizenship status.
ISTA may also collect sensitive information for example, health information, racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs or membership of a professional or trade association.
Sensitive information will be used and disclosed only for the purpose for which it was provided or a directly related secondary purpose, unless you agree otherwise, or where certain other limited circumstances apply (e.g. where required by law).
Where it is lawful you may use a pseudonym or not identify yourself when dealing with ISTA in relation to a particular matter. However, if you choose not to provide ISTA with particular information, we may not be able to assist you with the service you have requested.
How does ISTA collect and hold your personal information?
ISTA may collect personal information in a variety of ways, including from you directly (including when you interact with us in writing, electronically or via telephone), when you visit our website and when you participate in our events, promotions or surveys. We also may collect information from your nominated referees as well as from clients to whom services are supplied as part of the ISTA's business.
ISTA may indirectly collect personal information or be provided with personal information about an individual from a publicly available source or a third party. The source may be, for example, someone you authorise to represent you, a referee or an employer.
ISTA takes reasonable steps to protect personal information from misuse, interference and loss and from unauthorised access, modifications or disclosure. Such steps are, for example, physical security of hard copy records and restricted access to electronic records.
ISTA personnel are required to respect the confidentiality of personal information and the privacy of individuals. Security of information extends to the home office and dynamic office environment. Where arrangements exist for ISTA workers to conduct work outside of the ISTA buildings, the worker is to ensure security is sufficient to prevent unauthorised access to information.
ISTA workers must not divulge information concerning a customer to anyone other than the customer, unless the customer has requested in writing the release of the information.
Where ISTA no longer requires the personal information for the purpose for which it was collected and it is not required by law to retain it ISTA shall take all reasonable steps to destroy the information, delete or to ensure the information is de-identified.
At all times the collection of this information is obtained by lawful means in a manner that respects your privacy.
Why do we collect, use and disclose personal information?
ISTA uses personal information for a variety of purposes to effectively conduct our business and to meet legal obligations. In most cases, if personal information we request is not provided, we may not be able to supply our services.
ISTA will only disclose personal information about you to perform our core business. This may include:
- Representatives and consultants in ISTA ’s businesses;
- Host businesses in relation to your resume and employment application;
- Your financial institution and others relating to your remuneration and benefits;
- Government Bodies and others as required/authorised by law.
- Anyone else to whom you authorise us to disclose it
Due to the nature of ISTA ’s business your personal information will not be disclosed to parties outside Australia.
Information collected will not be used for direct marketing purpose unless explicitly collected for that reason.
In general, we use and disclose your personal information for the following purposes:
- To conduct our business
- To provide and market our services
- To communicate with you
- To comply with our legal obligations
- To help us manage and enhance our services
How do we make sure the information we hold about you is current?
We take reasonable steps to ensure that the personal information we collect, use and disclose is accurate, up to date, complete and relevant.
We encourage you to contact us in order to update any personal information we hold about you.
You can access your information
You may request details of the personal information, we hold about you and we will generally provide you with access subject to some exceptions permitted by law. For example, if providing this access may disclose information about another person, or may disclose commercially sensitive information, we may need to refuse to grant you access.
Charges may apply to cover the cost of us accessing and providing you with this information. If we cannot provide you access, we will provide a statement of our reasons.
We will require you to verify your identity and to specify what information you require.
What is the Complaints Process?
If you believe a breach of privacy has occurred or you have any concerns/queries regarding the collection, recording or handling of your personal information, please contact ISTA on the details below:
E-Mail: info@skillsandtraining.com.au
Contact: RTO Manager
Phone: (08) 8980 0600
Postal Address: GPO Box 3245, Darwin NT 0801
All concerns or queries raised will be investigated and response will be provided within 48 hours.
Links
The Australian Privacy Principles, OAIC website may be of interest should you require further information:
Monitoring and review
This policy is reviewed on an annual basis by the Senior Leadership Team. More information on the Australian Privacy Principles can be found at Office of the Australian Information Commissioner website.
Authorised by
This policy seeks advice for any changes from the RTO Manager.
This policy is authorised by the RTO Manager, and is endorsed by the Chairman.